Thank you for choosing us! We are committed to delivering your order quickly, securely, and transparently. Please review the details of our shipping policy below.
1. Shipping Methods & Rates
We deliver across the European Union using trusted courier partners. Shipping fees and estimated delivery times are as follows:
- Standard Shipping: Flat rate of €10. Orders typically arrive within 7–10 business days after dispatch.
- Express Shipping: Calculated automatically at checkout based on your destination, package weight, and real-time carrier rates. Orders typically arrive within 1–3 business days after dispatch.
(Note: Delivery times are estimates and start once your package has been handed over to the courier.)
2. Processing & Fulfillment Time
- Standard Processing: Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays).
- Peak Periods: During sale periods, promotions, or holiday seasons, processing may require an extra 1–2 business days.
- Cut-off Times: Orders placed on weekends or after 14:00 (WET) on business days will begin processing the following business day.
3. Shipping Destinations (EU Only)
- European Union: We ship exclusively to countries within the European Union. Because all shipments remain within the EU single market, your order is free from unexpected customs duties and import taxes.
- Rest of the World: We currently do not offer shipping outside the European Union.
- Delivery Restrictions: We are unable to deliver to PO Boxes, Packstations, or military addresses (APO/FPO).
4. Order Tracking
As soon as your parcel is dispatched, you will receive a shipping confirmation email containing your direct tracking link and courier details. Tracking updates typically appear within 24 hours of dispatch.
5. Delivery Address & Changes
Please verify your full shipping details (including apartment/door numbers, postal code, and phone number) before placing your order.
- Need a change? Contact us immediately at [email protected] with your order number. We can only update delivery addresses before the order has entered fulfillment.
- We cannot be held responsible for items delivered to incorrectly entered addresses or returned due to incomplete delivery details. Reshipment fees will apply.
6. Damaged, Missing, or Delayed Packages
- Damaged in Transit: If your order arrives damaged, inspect the package upon receipt and contact us within 48 hours with clear photographs of the damage and the outer packaging.
- Lost or Stolen Packages: If your tracking status shows “Delivered” but you have not received your parcel, please check with neighbors or local collection points first, then contact our support team within 7 days so we can initiate an official investigation with the carrier.
7. Customer Support
If you have any questions or require assistance with your shipment, our team is here to help:
- Email: [email protected]
- Business Hours (WET):
- Monday – Friday: 10:00 – 13:00 | 14:00 – 17:00
- Saturday & Sunday: Closed