This policy explains how Refixe, Lda processes your personal data when you use Viamax.eu, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Portuguese law. Last updated: November 2026.
1. Data controller
Refixe, Lda · NIPC/VAT PT507837223 · Av. François Mitterrand, 33, 2710-723 Sintra, Portugal · [email protected].
2. Data we collect
- Identification and contact data: name, email, phone number, billing and delivery address, and tax number if you request an invoice with it.
- Order and payment data: items purchased, amounts and payment method. Card details are processed by the payment provider and are not stored by us.
- Communications: messages sent through the contact form, email or WhatsApp.
- Technical data: IP address, device and browser, pages visited and cookies.
2.1 Confidentiality
We treat information about your purchases as confidential and ship orders in unmarked packaging.
3. Purposes and legal bases
- Processing and delivering orders, invoicing and customer support: performance of a contract (Art. 6(1)(b) GDPR).
- Compliance with tax, accounting and consumer law obligations: legal obligation (Art. 6(1)(c) GDPR).
- Fraud prevention and website security: legitimate interest (Art. 6(1)(f) GDPR).
- Newsletter and promotional communications: your consent (Art. 6(1)(a) GDPR).
- Analytics and marketing cookies: your consent.
4. Who receives your data
Service providers that act on our instructions: payment service providers, carriers and couriers, hosting and e-commerce providers, invoicing software and email/newsletter providers. We do not sell your personal data. Data may be disclosed to public authorities where required by law.
5. International transfers
If a provider is located outside the European Economic Area, we ensure appropriate safeguards, such as an adequacy decision or standard contractual clauses.
6. Retention
- Order and invoice data: for the period required by tax and accounting law.
- Support communications: for as long as needed to handle your request and any related claims.
- Newsletter: until you unsubscribe or withdraw your consent.
- Cookies: for the duration stated for each cookie.
7. Cookies
We use strictly necessary cookies (cart, checkout and security) and, only with your consent, analytics and marketing cookies. You can manage cookies in your browser settings and withdraw your consent at any time.
8. Your rights
You have the right of access, rectification, erasure, restriction of processing, data portability and objection, and the right to withdraw consent at any time, without affecting processing already carried out. To exercise your rights, write to [email protected]. We will reply within one month.
9. Complaints
You may lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD, www.cnpd.pt), or with the authority of your country of residence.
10. Adults only
This website is intended for people aged 18 or over. We do not knowingly collect data from minors.
11. Changes to this policy
We may update this policy. The date of the latest update is shown at the top of this page.