How do I place an order?
Choose your products, add them to the cart and complete the checkout. You will receive a confirmation email once your order is processed.
Can I change or cancel my order?
Contact us as soon as possible through the Contact page or at [email protected]. We cannot guarantee changes once the order has been processed.
How should I use the supplements?
The suggested use, composition and warnings are shown on each product page and on the packaging. Do not exceed the recommended daily dose. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. If you are pregnant, breastfeeding, taking medication or have a medical condition, consult a healthcare professional before use.
Is the packaging discreet?
Yes. Orders are shipped in unmarked packaging.
Which countries do you ship to, and how long does delivery take?
We ship across the European Union. Delivery times are described in our Shipping & Delivery Policy.
Which payment methods can I use?
The payment methods available are shown at checkout.
How do I return an order or withdraw from a purchase?
Your rights, the deadlines and the procedure are described in our Terms and Conditions (right of withdrawal and returns). If you have any questions, contact us.
How can I contact customer support?
Through the Contact page, by email at [email protected] or on WhatsApp. We are available on working days from 09:30 to 13:00 and from 14:00 to 17:00 (GMT+0).
How can I make a complaint?
You can use the Complaints Book (Livro de Reclamações) or contact us directly. Consumers may also resort to a consumer dispute resolution (RAL) entity; the list is available at www.consumidor.gov.pt.